If you are a small business owner, it is important to make an effort to not only please your customers, but to treat them very well. Just like corporations, customer service is an important part of a business. By making your customers feel valued, they will continue to use your services.
Consider these customer service tips to improve upon your small business customer service skills.
- Establish a rapport. Every customer wants to know that you value them. You need to consider the relationship that you have with your clients. By maintaining a good relationship, your client will feel like you truly care about them, and will want to continue doing business with you. This is probably the most important small business advice.
- Make personal phone calls. Whenever possible, make personal phone calls to your customers. If your customer hears your voice, they will feel like your company really cares. In a world where email and other quick forms of communication are popular, you can make your small business stand out by making personal phone calls in addition to your usual communication methods.
- Distribute a newsletter. By creating a newsletter, you can keep your customers informed about your company and its happenings. Clients love when businesses stay in touch and update them on news and industry happenings.
- Acknowledge holidays and birthdays. If you really want to set yourself apart from the crowd, make sure to acknowledge birthdays, holidays and other special events. Customers want to know that they have not been forgotten. This is a great way to make the day of your customers. This will help keep your customer coming back and will continue to bring you a profit.
Read all tips: http://www.manta.com/small-business/customer_service_0211?referid=10515
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