Toyota Motor Corp. has a way to go to fix crisis decision-making and other shortcomings in its corporate culture that played a key role in last year’s safety debacle, a report by an advisory panel commissioned by the automaker said Monday.
Since recalling millions of cars and trucks mainly over complaints of runaway accelerators, Toyota has appointed a North American director of quality and has taken other steps to overhaul the way it handles safety matters.
But the panel appointed by Toyota to assess its response recommended a more muscular role for its North American leadership and a stronger communications effort across its global operations regarding vehicle safety. Read more: http://www.insurancejournal.com/news/international/2011/05/24/199766.htm