Good customer service is not about perfection – it’s how you fix your mistakes that counts
By Andrea J. Stenberg
Every business owner who plans to stay in business for the long term tries to provide the best possible products and services to their customers. Satisfied customers are repeat customers – and a source of referral business.And while we may strive for perfection, the truth is we’re human. No one can be perfect – at least not all the time. Maybe you got sick, had a fight with your spouse, it was a full moon. It doesn’t matter. Sooner or later you’re going to drop the ball.
When that day comes, how you handle yourself can be the difference between a lost and angry customer, and a satisfied customer who becomes a walking testimonial. Read more: http://thebabyboomerentrepreneur.com/93/how-you-fix-your-mistakes/